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Why we should feel sorry for tech support people:

A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."

Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager." Customer: "I don't have a 'P'." Tech Support: "On your keyboard, Bob." Customer: "What do you mean?" Tech Support: "'P' on your keyboard, Bob." Customer: "I'm not going to do that!"

 

Overheard in a computer shop: Customer: "I'd like a mouse mat, please." Salesperson: "Certainly sir, we've got a large variety." Customer: "But will they be compatible with my computer?"

I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.

Customer: "Can you copy the Internet for me on this diskette?"

I work for a local ISP. Frequently we receive phone calls that start something like this: Customer: "Hi. Is this the Internet?"

Some people pay for their online services with checks made payable to "The Internet."

Customer: "So that'll get me connected to the Internet, right?" Tech Support: "Yeah." Customer: "And that's the latest version of the Internet, right?" Tech Support: "Uhh...uh...uh...yeah."

Tech Support: "All right...now double-click on the File Manager icon." Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons." Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --" Customer: "I don't care about any 'Industry Terms'. I don't believe in icons." Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' OK?" Customer: [click]

Customer: "My computer crashed!" Tech Support: "It crashed?" Customer: "Yeah, it won't let me play my game." Tech Support: "All right, hit Control-Alt-Delete to reboot." Customer: "No, it didn't crash -- it crashed." Tech Support: "Huh?" Customer: "I crashed my game. That's what I said before. I crashed my spaceship and now it doesn't work." Tech Support: "Click on 'File,' then 'New Game.'" Customer: [pause] "Wow! How'd you learn how to do that?"

Our staff has completed the 18 months of work on time and on budget. We have gone through every line of code in every program in every system. We have analyzed all databases, all data files, including backups and historic archives, and modified all data to reflect the change.

We are proud to report that we have completed the "Y2K" date change mission, and have now implemented all changes to all programs and all data to reflect your new standards:

Januark, Februark, March, April, Mak, June, Julk, August, September, October, November, December

As well as: Sundak, Mondak, Tuesdak, Wednesdak, Thursdak, Fridak, Saturdak

I trust that this is satisfactory, because to be honest, none of this "Y to K" problem has made any sense to me. But I understand it is a global problem, and our team is glad to help in any way possible. And what does the year 2000 have to do with it?

Speaking of which, what do you think we ought to do next year when the two digit year rolls over from 99 to 00?

We'll await your direction.